FAQs

*Before ordering make sure you have a google mail account, it will be required in submitting copies of payment via payment submission form.

How to pre-order?

  1. Make sure you have an account (and reside/have a serviceable address in the Philippines) before buying/ordering.
    Register Here >>> https://bit.ly/3jT2uNE 
  2. Access your desired item URL/page via our website.
  3. Choose between Down payment or Full Payment option.
  4. Add the item/order to cart.
  5. Press "Check out
  6. Select Delivery Method
    1. Ship (We can ship nationwide), fill-up your address information 
      1. PRE-ORDER (I WILL PAY SHIPPING UPON ARRIVAL to be computed) We normally charge shipping fee upon arrival, we'll request you to fill-up information again via separate form by then.
    2. Pick-up (during quarantine, only curbside/outside of HQ pick-up is available)
  7. Payment - only manual payment method is enabled for now. Please save the information or bookmark this link >>> https://bit.ly/3kB8IDv
  8. Billing Address (you can leave "same as shipping address"
  9. Press "Complete Order" button.
  10. You shall receive an email which serves as order confirmation.
  11. Only paid items are "reserved"

What are your accepted payment methods?

Shortcut >>> https://bit.ly/3kB8IDv

Make sure that your order is confirmed/checked out via website before sending payments. (Minimum DP required for pre-orders)

 

  • PAYPAL (OPTIONAL/ONLY AS AN EXTRA SERVICE)

Paypal Account: dasyel@gmail.com

    1. Your account should be Verified by Paypal.
    2. Use “Send money to friends and family” method.
    3. No charges should be incurred to us. We’ll refund right away for you to pay again.
  • BANK (Account Name: Dashiell Lapay)
    • BDO: 00-6250-2678-58 (QR CODE:  https://bit.ly/2M8w8Dy )
    • BPI SAVINGS: 3209-0111-49 (QR CODE https://bit.ly/2V4ZvHC)
    • BPI FAMILY SAVINGS: 7506-1634-41 (QR CODE: https://bit.ly/2V4ZvHC)
    • Metrobank: 272-3-272-42031-0
  • Other Payment Means  (PLEASE FILL-UP COMPLETE DETAILS)
  • Account Name: Dashiell Lapay
  • Mobile Number: 0917-822-7517 (GCash Alternative 0917-173-8601)
  • Email Address: dasyel@gmail.com
    • LBC
    • Cebuana Lhuillier
    • Palawan Express
    • G-Cash, If full, use GCash to Bank Transfer (bank account details above)
    • G-Cash Corporate (add 2.5% to use this) (QR CODE: https://bit.ly/2K9kDr8)
    • PayMaya (QR CODE: https://bit.ly/3bZ7Xix)

*For GCASH Payments over the counter (e.g. via 7-11), they charge 2% of the total payment, we will record the total amount received/reflected from our side, and charge balances accordingly.

When should I pay the down payment?

Customers are expected to pay within 7 days from ordering via website (or before ordering deadline, whichever is earlier). After ordering, customers should receive an email with "order confirmation, " and order ID e.g. #12345.

For products with very limited slots, we monitor the quantity allotted to customers, if there's no payment within the 7 day allotment, we'll be cancelling order reservation via website.

 

Where should I submit copies of payment?

A: After payment, kindly use the form below to submit copies of your payment transaction.

Link >>> http://bit.ly/2BdeecP

Once submitted, customers shall receive email with the subject: "Hubbyte Toy Store - Payment submission received." which shall serve as submission confirmation.

If there are issues regarding your payment copies e.g. wrong/unreadable image attached, no existing records reflected via accounts, etc, it's the time core member handling finances shall contact you.


When should I settle my pre-order balances?

You can settle your balances on/before arrival. Make sure to always submit copies of your payment via payment submission form.

Link >>> http://bit.ly/2BdeecP 

Downpayment is deducted to compute balances. (From PO price if paid/ordered during PO period, SRP if paid/ordered after PO deadline).

*EXCLUSIVE/JP Only released items should be paid before release month/when we start collecting. NO Payment = Cancelled pre-order


My payment and order status is not updated via your website, what should I do?

Please don't mind payment status via website since it currently does not support partial payments (automated payments will be enabled this year). Due to the limitation, we have used a different system in recording payments. (Customers who have pre-ordered via our service normally receive the invoice upon arrival, from this system: Zoho).

Currently, we use only the website for taking orders, and allotting slots for pre-orders.

As long as customers have submitted copies via payment submission form and there are no issues, payment should be recorded/OK.


How can I qualify for FREE SHIPPING?

GSC Nendoroid and figma are products under "FREE SHIPPING" promotion.

(2021 February Update START)

A. GSC Nendo/figma >>> https://bit.ly/2Zz1pTj

1. Offers starting February 2021.
2. Tagged with "FREE SHIPPING"
3. Regular/Local Release
4. Downpayment and balances should be paid on time.
5. FREE MM Shipping, FLAT RATE Php 69 if Provincial

B. Large Scaled Figures >>> https://bit.ly/3cQD5nB

1. Offers starting February 2021.
2. Tagged with "FREE SHIPPING"
3. Regular/Local Release
4. Downpayment and balances should be paid on time.
5. FREE MM Shipping, Discounted by Php 300 if provincial.
6. Customers should be able to pay monthly installments on-time (Starting August 2021)

(2021 February Update END)

Do you have an installment plan?

We only have/can only accept installments for pre-ordered scaled/large figures and/or items worth Php 6,000.00 and above as SRP (July 30, 2021 offers onwards).

  • All items worth Php 6,000.00 and above as SRP are on an installment basis until release month.
  • Installment amount is the balance (pre-order price, minus down payment), divided by the number of month until release month.
  • Customers should pay at least the minimum required monthly installment. Customers can pay more than the minimum required. Please always submit the copy using payment submission form.
  • Installment payment is due every last day of the month (Starts after the succeeding month after pre-ordering deadline).
  • Customers should not miss any installment payment amount.
  • Any missing payments should be made in the succeeding month.
  • Three (3) consecutive, missed installment payments = order is void/nullified, minimum down payment/additional payment installments included.
  • In the event that the item is released/arrived earlier than expected, any remaining balances should be settled 1 week from arrival notification.
  • Down payment and any partial/installment payments are not refundable/nor transferrable.  We can only allow the deposits/installment accounts to be refunded if supplier/manufacturer decided to cancel/discontinue the production.

How can I receive my order?

For shipping quotations, please check the links below:

SHIPPING Quotation Request (via NinjaVan/LBC/AP Cargo)

SHORTCUT: https://bit.ly/3gS11HD
DIRECT LINK: https://docs.google.com/forms/d/e/1FAIpQLSc6ZBALdB4MiQsJuuASpD63V0WrDncasbXvDowklbYEySG6rw/viewform


SHIPPING via Lalamove/Grab Express (MM/some reachable GMA areas only, currently over booked)

SHORTCUT: http://bit.ly/2WmsU3v
DIRECT LINK: https://docs.google.com/forms/d/e/1FAIpQLSdTE-e3ELtSJg_ApyWtFCuUB3XI8tpMoB4wB3Zn7930gZMp_g/viewform



*During Covid-19/Pandemic, we only have limited slots per day and days to ship, please be advised.



How long can I have my items stored in your storage and can I have my orders combinedly shipped?

A. Unpaid items will be disposed of 1 week from arrival for all customers.
B. Customers can have their items stored from arrival date for a maximum of 14 days.(2021-08 update)
C. Storage Fee of Php 400 per item shall automatically be charged to ALL customers starting day 1 in excess of allotted storage time ( Check B ).

The storage fee will be automatically charged per 30 calendar days until the amount/value of the item stored is depleted then be sold via our selling channels.

Our service will not be liable to any box nor content related damages/dents/issues, unclaimed items in our reserved storage may incur. 

Reserved/stored items will also not be insured, more so if they are beyond the allotted 7 days storage. We highly advise customers to file for shipping via our Shipping Quotation form once arrived.

Unclaimed items without storage fee payments of more than 3 months will be automatically be disposed/forfeited.  

 

Can I cancel my order?

Our service doesn't accept order cancellations.  PAID orders can't be cancelled, and deposit can't be refunded.  UNPAID orders will be automatically cancelled past ordering deadline.

Can we pay balances via COD?

Currently, we don't have a COD service yet.

 

How and when can I know if my orders arrive?

Arrival notices are sent via email, please apply the filter so you will not miss core member's emails.

(We have posted this filter last August 2018 and updated last 2019 via our FB page, and we have recently received reports of our emails being filtered as spam once again. Kindly refer to the guides below).

Mail Filters: (Download and apply via Gmail)

http://bit.ly/2owRmzv
http://bit.ly/2MLRPWF

How to use mail filter:
http://bit.ly/3409AZY

Members handling SocMed normally post images via Instagram/Facebook.
 

Can I transfer my orders to another person/customer?

We can't accept transfer of ownership of orders. You can transfer it privately/on your own, but we will only continue to communicate with the original customer who filed an order via his/her email address.  

Can I get an update about my order?

We receive inquiries such as "When can I expect my order?" or "I have waited 3-6 months since pre-ordering time, when should it arrive?"

Customers can access the product URL via our website, under "More Info," RELEASE MONTH/DATE as well as ETA (Estimated Time of Arrival) are stated.

Estimated = not exact, it is normally +1 up to +2 months normal case for Banpresto/Megahouse/Bandai products, and even more for some prize figures (based on our experience/average arrival times).

Local GSC related products arrive relatively earlier than ETA.

EXCLUSIVES or JP releases arrive +1/+2 months from release month.

EXACT TIME OF ARRIVAL is when we receive the actual products in our storage.

Take note that arrival/shipping speed is affected by pandemic/port issues and some shipping factors we may not be able to control at times.

Pre-orders are items which are premade, you have to wait 3-6 months from offer date until "Read: Release Month"

TBA = To Be Announced (some manufacturers don't have updated release months according to supplier), some have designated quarters e.g. 1Q of 2022, 4Q of 2021, etc.

Do you have this product?

We normally receive hundreds of inquiries about a product, which is already listed  via our website, or via our other e-commerce accounts (e.g. Shopee/Lazada).

We advise customers to search for the product first via our website/e-commerce platform before leaving us inquiries.

1. For PRE-ORDERS you can access our website: https://hubbytetoystore.com
If the item is a relatively new offer/pre-order, stay tuned for our announcements.
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2. In-stock items via our e-commerce accounts
Shopee: http://shp.ee/hrdmsss
Lazada: https://www.lazada.com.ph/shop/hubbyte-toy-store/
*SCALED/HIGH-END figures are posted via our website (tagged as IN-STOCK)

*If you wish to buy an item that is listed via Shopee/but not in Lazada (and vice versa), feel free to send us a request via correct platform. If it is not an EXCLUSIVE, we can transfer/cross post.
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3. For items past deadline and/or not listed anymore via our website/offering, please fill up form for Hunt/Request/Quotation inquiries, you shall receive a reply when our JP partner found one:
 
Proxy Services >>> http://bit.ly/2XsHkzB


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Hubbyte Toy Store has the right to update/modify details in this FAQ without notice.

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